FAQ

Deadline for Orders
Orders must be received no later than 11:45 a.m. EST, Monday through Friday, in order to be shipped the same day. Orders received after this time will be sent to our warehouse the following business day.

Placing an Order
The following options are available to place orders for publications or register for training:

Online

Phone: 800.407.7377 (Monday Friday, 8:00 a.m.-4:30 p.m. ET)

Fax: 800.442.4329 place your items in the online cart and print the form and fax to us or you may fax us your purchase order.

Mail:

HighScope Press
600 North River Street
Ypsilanti, MI 48198-2898

International Customers
You may place your order for products directly with HighScope (Fax: 734.482.6757).

Training

Online

For information regarding training or to schedule in person training please call us at 800.587.5639, ext. 224 or 268 (Monday-Friday, 8:30 a.m.-4:30 p.m. ET).

Online
We accept Vis, MasterCard, Discover, and American Express, or you may order with a Purchase Order.

If ordering with a purchase order, please fill the purchase order number in the required field on the online form. Once you have submitted your order, please fax a copy of your purchase order to 800.442.4329.

Phone or Fax
We accept Visa, MasterCard, Discover, and American Express, or  you may order with a Purchase Order.

Mail
We accept Visa, MasterCard, Discover, and American Express, check money order, or purchase order.

All orders must be accompanied by payment.
We do not ship C.O.D.

Deadline for Orders
Orders must be received no later than 11:45 a.m. EST, Monday through Friday, in order to be shipped same day. Orders received after this time will be sent to our warehouse the following business day.

Shipping Charges
*Flat rate shipping $9.99 for orders under $500
*Shipping is Free for orders $500 and more

*Certain restrictions apply: This pricing is for standard UPS Ground in the contiguous United States. Excludes the HighScope Excellerations "Sand and Water Play Station" and Storybook Sets".

Ordering
Orders may be placed through our Online Store with a credit card (Visa, MasterCard, American Express, and Discover are all accepted) or with a Purchase Order number. Important: If placing an order by Purchase Order from your organization, a hard copy of the Purchase Order is required to complete the order. You may enter the Purchase Order number in the PO field if placing your order online. You must follow-up with an emailed copy (kEncEmailqsfttAijhitdpqf/psh) or faxed to our office (800.442.4329) in order for it to be processed. If we do not receive your purchase order within 5 days, your order will be cancelled.

You may also fax your order to 800.442.4329 - this is a direct line to the HighScope Press. You may also place your order by phone by called 800.407.7377.

Rush Orders
Most orders are shipped within 48 hours of receipt. A $6.00 handling fee is applied for requests to ship same day of receipt of order (deadline stated above applies). If next Day Air, 2nd Day Air, or 3 Day shipment are needed – additional shipping charges apply.

Shipping Options

Within United States
Orders are shipped via trackable methods. United Parcel Service or United States Postal Service are our preferred methods.

*Disclaimer
HighScope is not responsible for lost packages shipped via non-trackable methods.

We can ship your order using your UPS or Federal Express account number – please provide that information at the time you place your order.

Next Day Air, 2nd Day Air, and 3 Day Select are available for additional charges – please see Deadline for Orders information above, rush handling fees apply.

Visit UPS to inquiry about delivery time to your area (48104 is the origin Zip Code).

International
Orders are shipped via Federal Express, United States Postal Service, or United Parcel Service. WE only ship via trackable methods.

*Disclaimer
HighScope is not responsible for duties or taxes
HighScope is not responsible for lost packages shipped via non-trackable methods

   

HighScope accepts returns of iems within six (6) months of the invoice date. Items must be returned in sellable condition (shrinkwrap intact for items delivered in shrinkwrap) and are subject to a 20% restocking fee if shirnkwrap is removed and/or not in original packaging (this includes boxes the order was shipped in).

Please note: DVD and software sales are final.

HighScope is not responsible for lost items, please ship via a trackable method.

Please ship you your items with a copy of the the packing slip or invoice to:

TGI Direct
Attn: HighScope Inventory
1225 Rosewood
Ann Arbor, MI  48104

Sales Tax

Sales tax is collected for the following states at this time:

Michigan - 6%

If your organization is tax exempt, please fax or mail a copy of your tax exempt certificate to:

Fax: 800.442.4329

Mail: HighScope Press
        600 N River St
        Ypsilanti, MI  48198

College and University Professors and Instructors
HighScopes' materials are used as textbooks in college and universities worldwide.  Please contact the HighScope Press via fax at 800.442.4329. Please fax your request on college letterhead with the instructors name, course title, and apporximate enrollement.

School Districts, State and Local Agencies Considering System-Wide Curriculum or Assessment Adoptions
If your district or agency is considering adopting our curriculum, we look foward to working with your organization to provide you with review materials that fit your needs.

Please e-mail kEncEmailjogpAijhitdpqf/psh and fill out this online form.

Other Organizations
Thank you for considering our program. Due to the high volume of requests for review materials, and our organization is a small non-profit, we are unable to fulfill most requests. We hope that our website provides you with an indepth overview of our curriculum, but welcome you to contact us if further information is needed.

E-mail: info@highscope.org

Do I Need Permission to Copy HighScope Materials?
All of Highscope's books, DVDs, and other materials, including the contents of the website, are protected by copyright and trademark laws. Unless our use of the materials is considered fair use, you must obtain permission to reproduce materials published by HighScope. When in doubt, see permission is a good rule of thumb.

The following list provides you with information about how to obtain permission to reproduce HighScope materials:
For Course Packs, Classroom Handouts, and Online Course Materials
If you are a college professor or a publisher preparing material that will be sold (including HighScope DVDs streamed via your organization's intranet or extranet), contact the Copyright Clearance Center:
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA  01923
http://www.copyright.com/
Phone: 978-750-8400 or Fax: 978.646.8600

For Training Materials
If you are a trainer or other educational staff member of a Head Start, public school district, child care center, or other nonprofit organization and would like to make copies in limited numbers that will be distributed free of charge for in-house workshops, please contact HighScope's publications department at
HighScope Educational Research Foundation
600 North River Street
Ypsilanti, MI 48198-2898
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For Research Projects
For permission to reporduce or modify HighScope materials in research projects, please contact HighScope's research department at research@highscope.org for further information.

For Library Reserves
For library reserves or interlibrary loans, contact the Copyright Clearant Center:
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA  01923
http://www.copyright.com/
Phone: 978-750-8400 or Fax: 978.646.8600

 
If you want to reuse materials from HighScope-copyrighted articles, books, training, manuals, brochures, DVDs, and other materials by republishing that material in another form (including electronic forms), send a written request to HighScope Publications, at the following address. A fee may be assessed for republication.
HighScope Educational Research Foundation
600 North River Street
Ypsilanti, MI 48198-2898
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For additional information about permissions, please contact HighScope's publication department at publications@highscope.org.